![]() If they threaten to give you negative feedback if you don’t give them the free shipping, it’s essentially blackmail and is a forbidden buying behavior. accident."Īn eBay buyer asking for free shipping after placing an order is equivalent to them demanding a discount. "I'd hate for your feedback score to have an. It’s best to ask them to cancel and re-purchase the item with the cheaper method selected. ![]() You should, however, accommodate them if they haven’t paid yet and you usually offer the cheaper method they’re requesting. If the buyer wants to negotiate shipping down to something cheaper, you don’t have to agree. Avoid this situation in the first place by making it your policy to combine shipping by default whenever possible.įor a detailed explanation, see How to Combine Postage on eBay. It’s best to apologize and tell them that shipping costs can only be combined before payment has begun. If the buyer has already paid, you can combine the postage and provide a partial refund, but long story short, this is usually more trouble than it’s worth. If someone orders multiple products from you and requests combined shipping, simply follow these instructions to create an invoice with the combined postage. "Can you shove that box in another box and charge me less?" (Be friendly about it!) As long as you ship on time, you won’t incur a defect. If you trust them, you can send a separate invoice for the shipping upgrade, and then pack and send out the item as soon as they’ve paid.Ĭonsider warning them that you will send it out using the originally selected shipping method if they don’t pay for the upgrade within your timeframe. You should only consider agreeing to upgrade their shipping if the buyer has a lot of good feedback. The last thing you want is to be waiting for them to pay you for a faster method while the clock is ticking on your shipping deadline. The best option is to tell them to cancel and re-order if you offer the faster shipping method on the listing. You only have to complete everything according to the order details. Buyers are allowed to make this kind of request, but sellers aren’t required to agree to it. When a customer asks you to use a faster shipping method or different postage after they’ve placed their order, you’re not obligated to do so. You get an order, you’re about to package and ship it, and then suddenly you get a message saying the eBay buyer wants overnight shipping. If it’s a different person’s address, then the current resident will probably return the package if they’re honest. However, you should expect negative feedback if you take that option.Ī better option is to offer to provide a refund if the item is returned. You can also just tell the buyer, “Tough luck, you gave me the wrong address.” You shouldn’t face any trouble with eBay or PayPal. Then you can give the buyer a refund and have them redo the purchase if necessary. If it’s something expensive, you might want to use a service like USPS Package Intercept to have the delivery turned around. If you’ve already sent the item out, you’ll have to consider how valuable it is. If the Item Has Already Shipped or Been Delivered The address that you deliver the item to must match the address on the transaction details. Then tell them to add the address to which they want the item shipped to PayPal, and to place the order using that address. If You Haven’t Shipped the Item YetĪsk the buyer to cancel the order. If it’s a PayPal payment, you’ll lose your Seller Protection. Whatever the case, they paid to have you ship the item to one address and now they want you to ship it to a different one.ĭon’t do it. Maybe the buyer gave you the wrong address, or perhaps they want you to ship the item directly to their girlfriend’s apartment in time for Valentine’s Day. eBay Buyer Wants Item Shipped to Different Address Ecommerce shipping solutions can take a lot of work out of shipping, and using a helpdesk with eBay lets you blast through messages. If shipping and customer service are getting too stressful, there are ways to make them faster and easier. Maybe they want a faster method than you offer, or to have the item shipped to a different address, or to pick it up in person. Occasionally, an eBay buyer just isn’t happy with going through the normal shipping process.
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